Ordering coffee & pasta: frequently asked questions
The essentials for choosing your range and preparing your order. Contact us about specific needs so we can confirm availability and conditions.
Who can order from Perrella?
Our range is available to businesses, hospitality, offices, resellers and individuals. Separate registration forms are available for businesses and individuals.
Read more →How can I see prices and quantity discounts?
Products and pack sizes are publicly visible. Register, confirm your email and sign in with your enabled account. Coffee products then show their quantity price tiers. Pasta is ordered in full cartons.
Read more →What does coffee shipping cost?
Coffee and accessory shipping costs EUR 19.90 including VAT. Shipping to Germany is free from EUR 900 in goods including VAT, after quantity discounts. There is no general minimum order value; the quantities specified for each product still apply.
Read more →Can I mix brands to reach 100 kg of pasta?
Yes. Mix Rummo, Garofalo, La Molisana and Barilla and different pack sizes. Orders are placed in full cartons. Your total pasta order must reach at least 100 kg, with free shipping to Germany.
Read more →Can coffee and pasta be combined for free shipping?
No. Coffee and pasta have separate baskets and orders. Weights and order values cannot be combined across the two ranges. Coffee uses the EUR 900 shipping threshold; pasta requires a minimum of 100 kg.
Read more →How do ordering and payment work?
The basket submits an order request. Availability and acceptance are confirmed separately by email. The first order is paid by bank transfer in advance after confirmation. Instant transfer is preferred; send the receipt by email. Processing starts after the funds actually arrive, not on the receipt alone.
Read more →When will my order be dispatched?
Coffee is handed to the carrier within 3–4 working days after order confirmation and receipt of payment. Transit time is additional. Pasta delivery times are confirmed separately when your order is accepted.
Read more →Do prices include German VAT?
Customer prices shown on the website include the German VAT specified for each product. Coffee tax is included where applicable. The pasta PDF price list instead shows net prices plus 7% VAT, as stated in the document.
Read more →Where can I download the price lists?
Sign in with your enabled account and open the price list in the relevant range. Coffee and pasta have separate lists. The pasta PDF is currently available in German.
Read more →How can I contact Perrella?
Perrella Commercial Services UG is based at Unterländer Straße 76, 70435 Stuttgart. Email: team@perrella-feinkost.de. Phone: +49 711 89044923. Office hours: Monday–Friday 09:00–12:30 and 16:00–19:00.
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